Header - OxygenConcentrators.org
✓ Expert Support | ✓ Fast Shipping | ✓ Secure Checkout | ✓ Trusted Medical Equipment
Returns Policy - OxygenConcentrators.org
Returns & Refunds

Returns Policy

We want you to be completely satisfied with your purchase. Here's everything you need to know about returns and refunds.

Return Window

30 Days

Most products can be returned within 30 days of delivery for a full refund.

Condition Requirement

Original

Items must be in original condition with all packaging, accessories, and documentation.

Refund Processing

5–10 Days

Refunds are processed within 5–10 business days after we receive your return.

Eligible for Return

  • Unopened oxygen concentrators in original packaging
  • Unused accessories and replacement parts
  • Products with confirmed manufacturer defects
  • Items received in damaged condition
  • Wrong item shipped due to our error

Not Eligible for Return

  • Opened or used nasal cannulas and tubing
  • Used filters and consumable items
  • Items damaged due to customer misuse or neglect
  • Products with missing serial numbers or labels
  • Items returned after the 30-day window

How to Return an Item

1

Contact Support

Reach out to our team with your order number and reason for return.

2

Receive Authorization

We'll review your request and provide a Return Merchandise Authorization (RMA) number.

3

Ship the Item

Carefully package the item and ship it to the address provided with your RMA number.

4

Receive Refund

Once we receive and inspect the item, your refund will be processed within 5–10 business days.

Refund Processing Details

Refunds are issued to the original payment method. For credit card purchases, please allow 5–10 business days for the refund to appear on your statement. For PayPal and other digital payment methods, refunds typically process within 3–5 business days. If your order included a shipping charge, the shipping cost will be refunded only if the return is due to our error or a defective product.

Need Help With a Return?

Our dedicated support team is here to guide you through the returns process.

Contact Support Team